What you’ll do
The Retention Specialist leads VOXI retention strategies to reduce churn and enhance customer loyalty. This role focuses on developing innovative retention concepts, leveraging analytics, and ensuring operational excellence in campaign execution to support Vodafone’s customer‑first vision and sustainable growth.
* Lead VOXI retention strategy and define initiatives and KPIs to minimise churn.
* Develop roadmap for churn reduction and retention improvement initiatives.
* Collaborate with Digital and Channel teams to implement retention strategies and track performance.
* Identify and drive opportunities for retention improvement, acting as GTM lead for execution.
* Conduct regular PIRs to assess retention impact and iterate strategies.
* Partner with Big Data teams to utilise analytics for optimum retention outcomes.
* Optimise and operationalise retention campaigns for maximum performance.
* Ensure alignment with overall CVM objectives and brand standards.
* Monitor market trends and competitor retention strategies for continuous improvement.
* Deliver insights and recommendations to senior stakeholders for strategic decision‑making.
Who you are
* Demonstrated experience in retention strategy and churn management within telecom or similar industries.
* Strong analytical and data interpretation skills.
* Knowledge of customer lifecycle management and behavioural segmentation.
* Experience working with digital channels and campaign optimisation.
* Ability to manage complex projects and influence cross‑functional teams.
* Excellent communication and stakeholder engagement skills.
* Familiarity with performance tracking and reporting tools.
What we offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top‑notch parental leave policies.
Need to Know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website for guidance.
Our Commitment to Diversity
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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