Overview
As a Store Manager in a dynamic team, you're stepping into more than just a leadership position — you are in a pivotal role in shaping the experiences of your team and the customers you serve. Your day-to-day actions drive sales and create an environment where our core values come to life: Love our customers, Care for our colleagues, and Protect the pounds (and euros).
Responsibilities
* Provide the highest levels of customer service: coach and guide your store teams to ensure every interaction delivers an excellent customer experience.
* Lead the store to success by ensuring the right people are in the right place at the right time.
* Care for our colleagues: create a safe environment and ensure all policies and procedures are followed; work shoulder to shoulder to lead the team.
* Develop people through growth opportunities, upskilling, and strengthening their current roles.
* Protect the pounds (and euros): guide a team that understands how they contribute to the store and business objectives; manage sales, shrink, and service to keep the store operating smoothly and efficiently.
Qualifications
* Right to work in the UK and Ireland.
* At least one year of experience in a supervisory or management role, including team leadership and performance management.
* Experience managing store operations, including stock control, cash handling, and maintaining store standards.
* Track record of driving store performance by leading a team to achieve key KPIs (sales targets, waste reduction, customer service scores) and using data to improve results and profitability.
Benefits
* Member of our Retail Management Bonus Scheme acknowledging your contributions to our success.
* Professional development, including the opportunity to pursue up to a Retail Manager Level 4 qualification through our apprenticeship programme.
* Comprehensive induction plan and in-house development programmes to support your success.
* Rota scheduled four weeks in advance to support work–life balance.
* Holiday allowance increasing by one day per year (up to 33 days) with the option to buy additional holidays; plus an extra day off for your birthday.
* In-store 10% discount and exclusive discounts through our colleague benefits portal.
* All year-round recognition and reward initiatives for colleagues.
* Enhanced family-friendly benefits and life assurance.
* Access to Employee Assistance for well-being support.
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