Student Engagement Officer at University of East London
Overview
Join us as a Student Engagement Officer at University of East London (UEL). Founded in 1898, UEL is committed to driving diversity and preparing students for industry 5.0 careers.
Location: Docklands Campus
Salary: £35,453 – £38,827 per annum inclusive of London Weighting
Post Type: Full Time, Permanent
Closing Date: Thursday 27 November 2025
Interview Date: Thursday 11 December 2025
Reference: 091S2025
About The School / Service
The role is within Student Services, responsible for nurturing wellness, supporting individual needs, helping students in crisis, improving retention and enabling positive experiences through residential life and extra-curricular activities. The department is led by the Assistant Chief Operating Officer, Health Gain & Student Experience, and includes Student HUB, Student Conduct, Academic Tutoring, Residential Life, Student Disability and Dyslexia, Student Life, Student Money Advice & Rights Team, Student Engagement & Retention Team, and Student Wellbeing.
About The Job
Assigned to a School, you will play a key role in supporting and improving student attendance, engagement, progression, and outcomes. Working closely with Schools and Professional Services, you will use data and analytics to identify students facing challenges and develop targeted interventions. This is a student‑facing role with an on‑campus requirement, where you will proactively engage with students, offering signposting, support, coaching, and referrals as needed.
Responsibilities
* Promote attendance, engagement, and extracurricular involvement, helping students quickly adapt or re‑engage with university life and understand academic expectations.
* Provide mentoring, advice and coaching to students back to successful study.
* Use data and analytics to identify students facing challenges and develop targeted interventions.
* Engage students on campus, providing signposting, support, coaching and referrals.
Qualifications & Experience
* Experience of student support within a higher education setting, providing advice and guidance to students.
* Strong communication and relationship‑building skills, with experience working collaboratively across teams.
* Understanding of the barriers that prevent individuals from seeking support, with the ability to develop strategies to overcome them.
* Experience in delivering outreach initiatives, such as calling campaigns, nudges or surveys, to support students at risk of disengagement.
* Ability to manage multiple priorities and administrative tasks, including accurate record‑keeping of student interactions and interventions.
About You
We are looking for a proactive and student‑focused professional with experience in higher education who is passionate about improving student engagement, retention and success. You will have strong interpersonal and communication skills, enabling you to build positive relationships with students and colleagues across academic and professional service teams. This dynamic, student‑facing role requires you to provide guidance, coaching and signposting to help students navigate university life and achieve their academic goals. The ideal candidate will thrive in a collaborative environment, managing multiple priorities while maintaining accurate records of student interactions, and engaging, motivating and supporting students.
Benefits Package
At UEL, you receive a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. For a full benefits package, visit https://uel.ac.uk/benefits-professional-services-positions.
Equal Opportunities
UEL is an inclusive equal opportunities employer and is proud of its Equality, Diversity and Inclusivity achievements, including zero gender pay gap, membership of Stonewall and Athena Swan awards. We expect all employees to accept our EDI policy and will not tolerate discrimination in any form. We are a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
Next Steps
So, if you’d like to take your career to the next level at UEL and are inspired by our environment and committed to success, we want you to apply today! Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications.
To contact the recruitment team, please phone +44 20 8223 3000 x 4600 or e‑mail jobs@uel.ac.uk. CVs without a completed application form will not be accepted.
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