TieTalent Saffron Walden, England, United Kingdom
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TieTalent Saffron Walden, England, United Kingdom
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Industry: Managed Service Provider
We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a
About
Job Title: Technical Support Engineer
Location: Near Saffron Walden (full-time onsite)
Salary: £25,000 - £38,000 (DOE)
Industry: Managed Service Provider
We're currently partnering with a well-established MSP based just outside Saffron Walden, renowned for delivering first-class IT solutions to a diverse client base. They're seeking a Technical Support Engineer to join their growing team and play a key role in supporting end-users and SME infrastructures across multiple industries.
Role Overview
As a Technical Support Engineer, you'll provide a mix of remote and onsite support to clients, handling everything from desktop issues to network troubleshooting and Office 365 management. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric role and wants exposure to a wide range of technologies.
Key Responsibilities
* Provide 1st line technical support across desktop, server, and networking environments.
* Troubleshoot and resolve hardware, software, and network-related issues via phone, email, remote tools, and in-person.
* Support Microsoft technologies including Windows Server, Active Directory, Office 365, and Azure AD.
* Deploy, configure, and maintain workstations, printers, and mobile devices.
* Perform proactive maintenance, monitoring, and patching of client systems.
* Manage tickets and document work using a PSA or ticketing system.
* Liaise directly with clients to ensure timely resolution and excellent service delivery.
* Occasionally attend client sites (company vehicle or mileage reimbursement provided).
Essential Skills & Experience
* Proven experience in an MSP or multi-client support environment.
* Strong troubleshooting skills across Windows OS, Active Directory, Office 365, and Exchange.
* Familiarity with networking fundamentals (DNS, DHCP, VPN, firewalls).
* Experience with backup systems, antivirus solutions, and remote monitoring tools.
* Excellent communication and customer service skills.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
TITL1_UKTJ
Nice-to-have skills
* Active Directory
* DNS
* DHCP
* VPN
* Firewalls
* Windows Server
* Saffron Walden, England
Work experience
* Systems Administrator
* Solutions Engineer
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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