Job overview
The Booked Admissions Team have an opportunity for an experience person seeking a part-time Elective surgical booking position to provide maternity cover.
We are seeking candidates who are proactive, motivated, excellent communicators, methodical and have an eye for detail. Candidates should enjoy working in challenging and busy environments.
Training will be available to any applicant who shows that they have transferrable skills.
Main duties of the job
The Senior booking coordinator is an autonomous role, working as part of the wider Booked Admission team located at Stoke Mandeville. The main duties of the role include
1. Responsibility for managing the admitted waiting lists for consultants from the Urology Service.
2. Ensuring patients are booked in order of the clinical priority or by the longest waiting whilst adherring to the Trust's access policy and RTT rules.
3. Liaising with consultants, service managers for surgical specialties, Theatres and other stakeholders
4. Ensuring patients have been referred to Pre-operative Assessment appropriately and that fitness has been confirmed.
5. Calm and efficient communication with the patient in respect of their pathway and dates for surgery - responding promptly and using a variety of communication methods.
6. Ensuring patients have been appropriately booked on to the appropriate theatre lists on to Bluespier (Theatre system) in a timely fashion
7. Demonstrating hight standards of professionalism and confidentiality
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
8. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
9. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
10. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
11. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
12. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
13. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
14. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
15. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
16. Our mission is to provide personal and compassionate care every time.
17. Our care values are collaborate, aspire, respect and enable.
Person specification
Education, Qualifications & Training
Essential criteria
18. Good Basic Education
Desirable criteria
19. GCSE or equivalent in Maths and English
20. Customer Care Course or equivalent
Experience
Essential criteria
21. Use of Microsoft office packages
22. Good communication skills, at all levels and across a range of individuals including clinical staff and patients
23. Experience of having worked to performance targets and within a service level agreement
Desirable criteria
24. Experience of working in the NHS
Skills, Abilities & Knowledge
Essential criteria
25. Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers
26. Able to give attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
27. Aware of Confidentiality code of practice in relation to patients and staff
28. Able to work under pressure and deal with conflict situations to an amicable conclusion.
29. Flexible working attitude in order to be multi skilled in different areas of the service
30. Ensure punctuality and reliability of self to ensure good relationship within team environment.
Special Circumstances
Essential criteria
31. Ability to work flexible hours, as the service requires
32. Ability to work across multiple sites
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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