Maitre D' - Moreton-in-Marsh
THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
As Ma tre D', you'll actively shape exceptional hospitality - leading the team, managing every guest detail, and building a reputation for elevated yet authentic service. You will own the Order of Service for the Trough/Old Spot, ensuring that every team member is trained in delivering a "surprise and delight" level of service at all touch points.
RESPONSIBILITIES
Service
* To own the delivery of the Daylesford Order of Service in the Trough Spot & Legbar/Old Spot, ensuring every guest is blown away by our service with a focus on "surprise & delight"
* Ensure every guest receives an incredible journey, including product recommendations, stories about Daylesford and the product provenance, accurate allergen guidance and thoughtful interactions
* To manage the service flow: from the moment the customer books/arrives to the moment they leave, you are responsible for the delight, theatre and experience of the restaurant
* Ensure all menus and specials boards are written clearly with Chef daily, updating changes, and printing; checking existing menus are in pristine condition ahead of service; remove damaged menus/holders.
* To play a daily active role in making sure the restaurant is set up for every meal period according to ResDiary table allocations, ensuring that any noted occasional celebrations/comments are acted upon prior to request, in line with our "surprise & delight" ethos
* Ensure all departments have a copy of the Daily Briefing report, highlighting any allergies, preferences, or guest notes and leading the daily menu briefing
* To bring a fun and positive atmosphere to the customer journey and the team service, making it feel like a unique and special occasion for every customer
* To own the clientelling for all Trough/Old Spot customers, to drive customer loyalty and ultimately drive sales
Team
* Develop and deliver training on service standards, steps of service, menu knowledge, upselling skills and how to create memorable moments for our customers
* Mentor staff daily, performing "train the trainer" style coaching to embed consistency and ownership across the team in service excellence
* Conduct shift briefings, shadow service, share feedback, and champion continuous learning
* To own the team training calendar in service, menu, produce and external training, assisting Restaurant Manager with onboarding
* Lead the team on delivering against SPH targets through daily menu briefings and sales targets set by Restaurant Manager
* To line manage the Caf Host roles
Operations
* Opening and closing responsibilities for the site
* Hosting for lunch and evening services, to ensure a consistent level across day & night with a focus on an elevated service style
* Support in the safe running of the restaurant in line with store Health & Safety Compliance
* Support in delivering against Food Safety Compliance
* To act as a point of contact for Daylesford Stays and all VIP clients visiting
* Support the restaurant manager in the implementation and roll out of any new customer focused platforms or service standard alterations
SKILLS YOU WILL BRING
* Clear communicator with full team & uses initiative to continually inspire & motivate them.
* Builds effective working relationships & communication both internally and with external suppliers.
* Builds effective working relationships at all levels.
* Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
* Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
* Works at pace to get results in a timely manner. Builds a short and medium term plan and can modify based on changing needs.
* Finds solutions to problems and issues by identifying root causes. Gathers information & data to help make rational decisions.
* Takes ownership of own learning and takes action to learn and grow.
* Can step outside own comfort zone to learn new things.
* Shares own knowledge & expertise to help develop others.
PERKS & BENEFITS
* Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1.
Volunteering Days: Employees are offered one paid day per year to volunteer with a
charity of their choice.
Private Medical: We offer subsidised private medical insurance through Bupa.
Pension Scheme: Pay up to 9% of your salary into your pension each month; we
contribute up to 4.5%.
Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.