MMP Consultancy are looking to recruit an Income Recovery Officer on a Fixed Term basis, based in Kent. Salary: £34,552 Per Annum Main Responsibilities: Maximise income with prompt recovery of rent arrears and other debts across all tenancy types, including leaseholders, shared owners, general needs and supported tenants. Manage rent account effectively and provide excellent tailored services according to need to sustain tenancies and signpost for appropriate support, including foodbank and utility cost referrals Promptly and accurately follow the arrears process dealing with all aspects of income recovery from first stage letters, phone calls, emails, text messaging, through to court action and eviction stages. Phoning customers and sending letters, carry out home visits and unannounced visits across a patch of properties and negotiate the best possible payment agreements to clear arrears as soon as reasonably possible. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Undertake any other duties to meet the requirements of the role Demonstrate a track record of delivering service excellence to a customer base. A record of achievement in making a difference whilst meeting challenging targets. Represent the organisation and present a professional image at Court, including organising our claims with a high level of accuracy Serve Notices of Seeki...