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Duty and support officer

Barrow-in-Furness
Staff Partners Mental Health
Support officer
Posted: 23 July
Offer description

Community Substance Misuse Support Worker
Location: Community-based with some lone working required
Contract Type: Full-time, Permanent
Salary: Competitive, based on experience
Sector: Health & Social Care / Substance Misuse Services

We are currently seeking a dedicated Community Substance Misuse Support Worker to join a multidisciplinary team delivering frontline drug and alcohol services to individuals in the community.

Key Responsibilities:

*

Act as a Duty Officer, offering initial support to service users outside scheduled appointments, including drug testing and prescription facilitation.

*

Manage new referrals and self-referrals, screening and prioritising in accordance with service eligibility criteria.

*

Hold a low-complexity caseload, providing keyworker support and contributing to assessment, intervention, and recovery planning.

*

Support community detoxification and offer relapse prevention interventions post-detox.

*

Work independently for most of the time, supported by senior practitioners and clinical leads when needed.

*

Regularly assess risk and adapt treatment approaches in collaboration with the wider team.

*

Make professional decisions independently, particularly when lone working or managing volatile situations.

About You:

*

Hold a diploma/degree in nursing, allied health, social care, or a recognised qualification in substance misuse.

*

Demonstrated experience within health or social care, particularly with individuals affected by substance use.

*

Confident in working without direct supervision and managing your own workload and priorities.

*

Sound understanding of relevant legislation (e.g. Mental Health Act, Data Protection Act, Human Rights Act).

*

Knowledge of relapse prevention, detox protocols, harm reduction strategies, and the physical/psychological impact of substance use.

*

Familiarity with clinical observations, withdrawal symptoms, and effects of common substances.

Training & Development:

You’ll be expected to maintain up-to-date training in key areas including:

*

Fire Prevention, Basic Life Support, Safeguarding (Adults & Children)

*

De-escalation Techniques, Breakaway, Infection Control

*

Optional development in CBT approaches, Motivational Interviewing, safer injecting practices, and harm reduction

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