Redditch - 38 hours per week - Competitive Salary - Office-based with occasional travel About the Role Are you detail-driven, organised, and passionate about quality? We are looking for a Quality Assurance Administrator to support and maintain our Quality Management System (QMS) and help ensure our products and processes consistently meet internal, customer, and regulatory standards. This is a key role where you will take ownership of Returns (RMA) and Defect (DMR) processes — from first contact through to resolution — while working with cross-functional teams to drive continuous improvement across the business. Key Responsibilities * Manage returns process across Redditch and Ashchurch sites * Maintain accurate records for returned or rejected items * Use ERP systems to analyse and report performance (Epicor desirable) * Support smooth data integration across teams * Coordinate inspections and rework activities * Ensure products meet ISO 9001 before re-entering stock * Arrange and track return logistics * Manage calibration schedules and equipment records * Maintain calibration certificates and documentation * Liaise with external providers and investigate discrepancies * Support compliance with quality and safety regulations * Act as a key contact for customer returns and queries * Assist with internal and external audits * Suggest improvements to boost efficiency and customer satisfaction ...