We have an exciting opportunity for a Senior Account Manager to join our friendly team. The position is full-time, working 37.5 hours a week based in Middleton, Greater Manchester.
Duties include but will not be limited to:
Strategic Account Leadership
Lead and grow complex national accounts, building trusted relationships with senior and executive stakeholders.
Drive customer success through cross‑functional collaboration, escalation management, and long‑term partnership development.
Identify opportunities for account growth, retention, and strategic expansion.
Sector Expertise
Apply knowledge of logistics, transport, supply chain, and workforce development to address employer challenges.
Leverage expertise in apprenticeships, skills, training, and funded learning to design effective workforce solutions.
Develop talent pipelines and workforce strategies that support employer growth and skills needs.
Business Development & Market Engagement
Generate new opportunities through networking, industry engagement, and strategic relationship building.
Represent the organisation at industry events and employer forums to enhance market presence and commercial growth.
Identify employer needs and deliver commercially viable training and workforce solutions.
Leadership & Influence
Mentor colleagues, share best practice, and support high‑performing sales and account management teams.
Apply strategic account planning and stakeholder management to strengthen relationships and maximise growth.
Influence stakeholders at all levels to achieve positive business and customer outcomes.
Commercial & Operational Excellence
Manage strategic accounts, ensuring service delivery, contractual compliance, and sustainable growth.
Use data and insights to monitor performance, mitigate risks, and drive continuous improvement.
Deliver exceptional customer experiences while expanding employer partnerships across multiple services.
Education & Knowledge
* Educated to Level 3 or above (or equivalent experience).
* Knowledge of the logistics, transport, or supply chain sectors, including workforce challenges and skills needs.
* Understanding of apprenticeships, employer‑funded training solutions, and workforce planning.
* Experience of strategic account management, stakeholder engagement, and account planning.
* Strong commercial awareness and ability to identify business development opportunities.
* Proficient in CRM systems, Microsoft Office, and digital communication tools.
Benefits & Perks
* Generous time off – 31 days' holiday including bank holidays.
* Free eye care vouchers.
* Great social scene – subsidised team events, summer celebrations, festive Christmas parties.
* Grow your career – access to a structured training package, including support for teaching qualifications.
* Hassle‑free travel – free on‑site parking available.
* Employee Car Repair Scheme – access reduced‑cost car maintenance.
* Pension scheme – helping you plan for your future.
* Rewarding your success – discretionary profit‑related bonus scheme.
* Wellbeing first – ongoing health & wellbeing initiatives.
* Making a difference – be part of our commitment to net zero and sustainability.
* Affordable healthcare – access to a cost‑effective health plan.
* Support when you need it – 24/7 Employee Assistance Programme offering confidential advice and guidance.
Equal Opportunities
Mantra Learning Ltd is an equal opportunity employer and we welcome applications regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. This organisation is committed to safeguarding and promotes the welfare of all learners and expects all staff to share this commitment. We also prioritise the safeguarding and welfare of all staff.
Successful applicants will be required to agree to all necessary checks such as providing sufficient employment references and providing proof of the right to work in the UK. A Disclosure and Barring Service check will be carried out for all successful applicants.
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