Job summary
We are currently seeking an enthusiastic & diligent Patient Advisor to cover a period of maternity leave (9 months). Ideally, you will have previous receptionist/administrator experience in a healthcare setting. We are a friendly and cohesive team of GP Partners (6) and Salaried GPs (5) & an excellent clinical support team including Paramedics, Nurses, Health Care Assistants, and our Clinical Pharmacist.
Main duties of the job
Key responsibilities
The following are the key responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks; this will depend on workload and staffing levels:
* Greeting and Welcoming Patients: Provide a friendly, professional first point of contact for patients, visitors, and staff.
* Managing Appointments: Schedule, reschedule, and cancel patient appointments using the practice's appointment system. Ensure accurate booking and follow-up of appointments.
* Handling Patient Queries: Answer phone calls and in-person inquiries promptly and professionally. Provide general information about the surgery's services, policies, and procedures.
* Maintaining Office Organisation: Ensure the reception area is tidy and welcoming.
* Supporting the Clinical Team: Communicate with clinicians and other medical staff regarding patient needs, emergencies, or urgent appointments.
* Emergency Situations: Respond to urgent medical situations, such as notifying medical staff when necessary.
* Maintaining a Calm and Professional Demeanour: Handle patient complaints or difficult situations calmly and seek assistance from management if needed.
About us
Northgate Health Centre, situated in the heart of Oxford in a state-of-the-art, purpose-built building opened in 2022, serves a list size of 13,500 patients. We have a dedicated multidisciplinary team prioritizing patient care, including GP Partners, salaried GPs, paramedics, a pharmacist, a physiotherapist, nursing staff, and a friendly administrative team.
Details
* Date posted: 02 May 2025
* Pay scheme: Other
* Salary: £13.16 per hour
* Contract: Fixed term
* Duration: 9 months
* Working pattern: Part-time
* Reference number: A0914-25-0004
Job locations
NORTHGATE HEALTH CENTRE - (Previously 27@Northgate & 28@Northgate)
15 MARKET STREET
OXFORD
OX1 3EF
Job description
Monday & Tuesday - 16 hours per week, 8-hour shifts.
Additional responsibilities
We seek a Patient Advisor with previous healthcare receptionist/administration experience for a 9-month maternity cover. Our team includes GP Partners, salaried GPs, paramedics, nurses, and clinical support staff.
Essential criteria
* At least 12 months experience in healthcare administration or reception in a GP setting.
* Enthusiastic team player with keen attention to detail.
* Highly organized with ability to manage daily tasks efficiently.
* Passion for providing exceptional patient support.
* Ability to manage time effectively and meet SLAs.
* Excellent written and oral communication skills.
* Ability to follow policies and procedures.
* Flexible, cooperative, and polite attitude.
Desirable criteria
* Experience handling deductions and patient registrations.
* Familiarity with administrative support to clinical professionals.
* Competency with EMIS Web, Docman 10, Accurx, and Surgery Connect.
Person Specification
Essential: 12 months healthcare admin experience in a GP setting.
Desirable: Experience working in a GP reception role.
Disclosure and Barring Service Check
This role requires a DBS check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Employer details
Northgate Health Centre, 15 Market Street, Oxford, OX1 3EF
More info at https://www.northgatehealthcentre.co.uk
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