Customer Experience Specialist (Sales & Service Support)
Location: Luton
Salary: £20k basic plus commission (Will always be at least minimum wage)
Monday-Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)
The Role
We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long‑term career in the motor trade.
Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.
Key Responsibilities
* Act as the product specialist and brand ambassador for the dealership
* Deliver exceptional customer experiences aligned with brand standards
* Welcome customers into the showroom and provide a positive first impression
* Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
* Demonstrate vehicle features, infotainment systems, and driver‑assistance technology
* Support Sales Executives by providing detailed product knowledge during the sales process
* Keep up to date with manufacturer training, model updates, and brand initiatives
Your Background & Skills
* Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
* Friendly, professional, and confident when dealing with customers
* Strong communication and interpersonal skills
* Enthusiastic, reliable, and keen to learn
* Passion for delivering excellent customer experiences
* No motor trade experience required — full training provided
What's in It for You
* Entry-level opportunity into the automotive industry
* Structured training and development across Sales and Aftersales
* Monday-Friday working week
* Paid overtime for any weekend event work
* Clear progression pathways into Sales, Service, or Aftersales roles
This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment.
If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment.
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