Job title Insurance Claims Handling Assistant Salary £28,598 to £31,022 Grade 6 Hours 37 hours, Permanent Location Dudley Town Centre We have an opportunity for an experienced Insurance Claims Handling Assistant. You will be joining an existing Insurance Team within Financial Services. Reporting directly to the Senior Claims Handler / Insurance Manager, you will assist with cases in the small claims team, dealing principally in personal injury and third party property claims associated with Public and Employers liability. Other responsibilities will include (but not limited to) assisting with procurement activities, insurance renewals, internal and external stakeholder communications and day to day administration of the Insurance Programme and systems. We offer excellent terms terms and conditions and flexible working subject to business needs. NB: We reserve the right to close our advert early if we receive a large number of applications. Workplace Attendance: Working in the office 3 days a week (pro-rata) or Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Job Description Grade 6 - Insurance Claims Handling Assistant - Person Spec - January 2026.doc Employee Benefits List.pdf