Job Title: Customer Service Administrator Travel
Location: Edinburgh East
Contract Type: Temporary Ongoing
Rate of Pay: £15.53 per hour
Hours of Work: Monday - Friday 36 hours per week
Join Our Community Transport Team and Make a Real Difference
Are you passionate about helping others? Do you have a flair for problem-solving and logistics? We're looking for a dedicated and compassionate Customer Service Administrator to join our Community Transport Hub, supporting vulnerable adults with mobility challenges and children, including those with additional support needs.
This is a unique and rewarding opportunity to be part of a team that designs and delivers safe, efficient, and person-centred travel solutions for those who need it most.
Key Responsibilities
1. Design and facilitate tailored travel plans for children and adults with a range of needs, ensuring safety, comfort, and dignity at all times.
2. Book and schedule transport using specialist software, matching passengers with appropriate vehicles and contractors.
3. Work closely with schools, health and social care professionals, and transport providers to gather information and coordinate timely travel arrangements.
4. Provide advice and guidance on travel eligibility criteria and available transport options, supporting decision-making and care planning.
5. Dispatch vehicles and allocate routes, ensuring cost-effectiveness and alignment with service requirements.
6. Support administrative processes such as ordering services, processing invoices, and maintaining accurate data records.
7. Procure transport services within a set framework and budget, escalating higher-value decisions to management as needed.
8. Contribute to the development of innovative travel solutions that promote independence and inclusion.
We're looking for someone who is:
9. Empathetic and customer-focused, with a genuine commitment to supporting vulnerable people.
10. Organised and detail-oriented, able to juggle multiple tasks and deadlines.
11. Skilled in problem-solving and route planning, with good judgment in complex situations.
12. Comfortable with using technology, including Microsoft Word, Excel, and scheduling software.
13. A confident communicator who can build strong relationships with internal teams, external partners, and service users.
How to Apply:
If you're ready to help shape safer, smarter, and more inclusive travel solutions for those who rely on them, we want to hear from you.
Apply now at via this advert!