Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
As a Sales Coordinator, you will form part of the Qualifying Team function and will be the first contact with a customer, explaining the features of Howden and the benefits of the advised sales process, to generate and refer a lead for the Sales Consultants.
The key scope of the role is to make high-volume outbound calls on real time and legacy campaigns to meet an expected call and quality target. You will be expected to offer outstanding customer service being first point of call to the comparison site customer generated leads.
Responsibilities and Duties
· Act as the first point of contact on call campaigns to bolster a customer’s interest and generate a lead for the Sales Consultants
· Ensure all leads generated are correctly qualified as per the Sales Coordinator script
· Clearly and concisely promote the features and benefits of Howden, our products and the advised sales process, whilst taking advantage of cross sell opportunities
· Achieve and maintain targets for productivity, quality and compliance
· Support colleagues and the management team to ensure the best possible outcome for Howden and our clients
· Proactively work towards keeping up to date with company processes and policies and adhering to all FCA legislation and regulatory guidelines
· To constantly display and encourage INTEGRITY, UNITY, INNOVATION and PASSION
Skills & Education
Essential
· Excellent communication skills both verbally and written towards all our customers and insurers
· A dedication to being reliable, honest and passionate about our customers
· Ability to contribute to a positive, working environment with a good team spirit and strong work ethic
· Strong commitment to delivering exceptional customer experience
· Strong ability to follow scripts
· Proactive and driven individual with a desire to develop
· Capable of meeting targets and goals, with the ability to self-motivate
· Highly resilient
Desirable
6 months customer service or sales experience
· Experience of working within an outbound call centre role, and/or within financial services or regulated environment
· Administration qualification (e.g. NVQ)
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
1. Our successes have all come from someone brave enough to try something new
2. We support each other in the small everyday moments and the bigger challenges
3. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent