Detailed job description
and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Qualifications
Essential criteria
1. •Educated to Bachelor’s degree level, or evidence of study/equivalent practical experience at an advanced level.
2. •Commenced the Medical Examiner e-learning core training modules prior.
Desirable criteria
3. •Completed Medical Examiner e-learning core training modules prior to starting in the post.
4. •Nursing and/or other clinical experience.
Knowledge and Experience
Essential criteria
5. •Full understanding of the Medical Examiner system operational remit when incorporated within Bereavement services or as a stand-alone office.
6. •Experience of having sensitive communication with potentially distressed patients and families.
7. •Experience of working with people in sensitive and emotional situations.
8. •Experience of working in a healthcare setting with multi-disciplinary teams across organisational boundaries.
9. •To have qualifications/skills in day to day operational/process management of a customer facing service where users may have unpredictable and emotionally charged needs.
10. •General knowledge of clinical/medical terminology that enables informed discussions about causes/circumstances of death with bereaved families, clinicians, Coroner and registration services staff.
11. •Knowledge of public sector/NHS work structures.
12. •Proven experience of meeting deadlines
13. •Experience of developing and implementing policy to drive through high quality standards with system users.
14. •Extensive use of database packages.
15. •Experience of using hospital patient information systems.
Desirable criteria
16. •Experience of project management.
17. •Management level experience.
18. •Experience of delivering presentations/training.
19. •Knowledge of special requirements of various faith groups and respect for equality and diversity of issues around formalities following a death to enable respectful compliance with tight and specific timescales and procedures.
20. •Knowledge of the Coroner and Justice Act 2009 with reference to the medical examiner system.
21. •Knowledge of hospital patient information systems Agyle, eCamis, ePR, PACS.
Technical Skills and Competencies
Essential criteria
22. •Excellent written, verbal and interpersonal skills, demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism with all stakeholders.
23. •Excellent organisational skills, including high level of accuracy
24. •Ability to set up robust processes and IT systems to support case work and reporting function
25. •Excellent attention to detail
26. •Ability to work to tight deadlines
27. •Ability to work autonomously
28. •Problem solving skills
29. •Extensive use of database packages and knowledge and experience of using Microsoft Office i.e. Excel, Word, PowerPoint
30. •Negotiating and influencing skills
31. •Highly evolved empathic and self-awareness skills to deal with bereaved families who may have barriers to understanding information due to their grief or disability.
Other requirements specific to the role
Essential criteria
32. •The ability to work in a highly pressurised, unpredictable environment where bereavement care is central to the service delivery.
Personal Attributes
Essential criteria
33. •Proactive and self-motivated
34. •Approachable and supportive to all levels of staff and bereaved families in a non-judgemental and discreet manner.
35. •Professional appearance, manner and awareness of impact of own behaviour on others.
36. •Ability to maintain a calm manner in a range of challenging and emotive circumstances.
37. •Use of a computer for prolonged periods of time
Language Requirement
Essential criteria
38. •Be able to speak English as necessary to undertake the role