Telephonist Role We are recruiting for a Telephonist to join our Facilities team in Bath. As a Telephonist, you will provide a positive first link over the telephone between the client and the firm, offering a consistently professional impression at all times. Key responsibilities of the Telephonist * To be an ambassador for the firm & promote a consistent, professional image to all * To answer telephone calls promptly & efficiently via Teams link & transfer calls to the relevant member of staff * Ensuring availability of the staff member before transferring to Voicemail * When appropriate, taking clear and concise messages and passing on to the relevant person in a timely and effective manner * Timely updates and review of PPM forms, for previous callers * To deal with all telephone calls with tact and discretion at all times * Attend departmental and other meetings as and when required * Any other reasonable duties as requested by the Client Contact Manager * You may be requested on occasion to cover reception breaks Qualifications/Education needed for the Telephonist : * GCSE's or equivalent Telephonist Experience needed: * Previous experience of working on an internal switchboard (use of Teams advantageous) * Customer services experience Interpersonal skills needed for the Telephonist : * Excellent communication skills * Excellent organisational skills with the ability to manage competing demands and juggle different tasks * Enthusiastic ‘can do’ approach to work * Ability to build good working relationships with colleagues in every part of the business * Helpful and understanding of the team’s needs * Ability to remain calm when under pressure * Flexible approach to work * Ability to work as part of a team IT skills: * Word, Excel & Outlook * Computer literate with the ability to use various systems to keep records Company We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner. Over 620 colleagues. 36 specialist areas. 3 core divisions. With offices across the South West, Thames Valley and London. We are widely known for our technical expertise and diverse client base across industries and sectors. As a people-focused firm, ours is a culture of heart, not ego. In our inclusive environment, we support each other as we strive for success. For ourselves. For each other. And for our clients and communities. We know our people are what sets us apart. That’s why we’re committed to creating a dynamic and inclusive environment where you can thrive and achieve your full potential. Because this isn’t ‘just another job in law’. This is an opportunity for ambitious legal professionals to develop rewarding careers, in a culture that cares. We’re on a mission to create a dynamic and inclusive culture. And that starts with our recruitment process. If you have a disability, whether visible or not, we want to work with you every step of the way. Because we want to give you the best chance of success when you apply. If you need any reasonable adjustments to accommodate your disability, such as extra time on written assessments, an accessible interview room or a quiet space before and after the interview, please speak to our Recruitment Team so that we can work together to help bring your best self. Career Development Over a number of years, we have developed a robust and transparent framework which shows you exactly what you need to achieve in order to grow your career at the firm. This isn’t just about hitting KPIs. The framework helps you to understand how your contribution and behaviours are woven together to create the basis for your progression in the firm. From Assistant to Director, you can see exactly what is expected of you along the way