Café Supervisor
Location: Rotherham
Salary: £26,924 - £30,375 depending on experience
Hours of Work: 37.5 hours per week
Contract type: Permanent
Closing date: 30 April 2026
The Café Supervisor is responsible for overseeing the day to day running of a busy café, ensuring excellent customer service and high operational standards. This is a hands on role, combining front of house leadership with food preparation and cooking responsibilities.
You will lead the café floor, manage staff and volunteers, oversee rotas and administration, and maintain a welcoming and efficient service environment. In addition, you will take ownership of the café’s financial performance, managing costs and supporting profitability.
The role requires strong leadership, organisation, and commercial awareness, ensuring full compliance with food safety, health & safety, and operational procedures at all times.
Key Responsibilities
Café Operations & Leadership
* Lead the daily operation of the café, ensuring smooth and efficient service
* Supervise Front of House staff, Baristas, and volunteers
* Ensure rotas are completed and staffing levels meet business needs
* Maintain a welcoming and customer focused environment
* Oversee till operations, cash handling, and daily reconciliation
* Ensure high standards of cleanliness and presentation
Food Preparation & Cooking
* Prepare, cook, and present café food to a consistently high standard
* Support delivery of a fresh, high quality café menu
* Ensure food is prepared in line with food safety, hygiene, and allergen regulations
* Maintain a clean, organised, and efficient kitchen environment
Financial Management (P&L Responsibility)
* Take ownership of the café profit and loss performance
* Monitor sales, labour costs, and cost of goods to ensure profitability
* Manage staffing levels in line with budget and trading patterns
* Control food and beverage costs through effective ordering and waste management
* Analyse performance and identify opportunities to improve revenue and reduce costs
* Support pricing, menu decisions, and promotions to drive sales
Food Safety, Compliance & Standards
* Ensure compliance with all food safety, hygiene, and Health & Safety regulations
* Maintain HACCP procedures, temperature logs, and cleaning schedules
* Act as an allergen champion, ensuring accurate customer information
* Ensure all staff and volunteers follow correct food handling procedures
Stock Control & Ordering
* Manage stock levels and place orders in line with business needs
* Monitor stock rotation, storage, and waste reduction
* Carry out stock checks and maintain accurate records
* Liaise with suppliers where required
People Management & Training
* Support recruitment, induction, and training of staff and volunteers
* Provide leadership and direction during service
* Foster a positive, inclusive, and high performing team culture
* Ensure all team members understand their roles and responsibilities
Administration & Compliance
* Ensure all administration is completed accurately and on time
* Maintain records including rotas, compliance logs, and training records
* Support audits and ensure documentation is up to date
* Assist in improving processes and operational efficiency
Customer Experience
* Deliver excellent customer service and respond to feedback professionally
* Create a welcoming environment for all customers
* Support development of the café offer and continuous improvement
Personal Specification
Essential
* Experience in a café, hospitality, or catering environment
* Experience preparing and cooking café style food
* Knowledge of food safety, hygiene, and allergen regulations
* Experience supervising or leading a team
* Experience with stock control and ordering
* Strong communication and customer service skills
* Ability to work in a fast-paced, hands on role
* Commercially aware with a proactive approach to improving performance
* Strong leadership and organisational skills
* Calm under pressure and able to multitask
Desirable
* Previous responsibility for P&L or budget management
* Barista experience or coffee training
* Experience working with volunteers
* Level 2 Food Safety & Hygiene Certificate (or willingness to obtain)
* Experience supporting menu development
To Apply
If you feel you are a suitable candidate and would like to work for the Hospice, please do not hesitate to apply.