Job title – Repairs Customer Service Agent Location – Ashford, TN23 (Fully Office based) Contract – Temporary for 3 months Hours – 35 hours per week Start Date: ASAP We are currently recruiting for a Customer Service Agent to join a busy repairs and maintenance team on a temporary basis. This is a fantastic opportunity for an organised and customer-focused administrator to support the delivery of an efficient repairs service in a fast-paced environment. This role would suit someone with strong administration and customer service experience, ideally within housing, repairs, scheduling, or a service-led operational team. The Role You will play a key role in supporting the repairs function, managing repair requests from initial contact through to completion. You will be responsible for processing jobs, scheduling appointments, liaising with contractors, handling customer enquiries, updating systems, and ensuring work is delivered in line with service standards and KPIs. Key Responsibilities Process and schedule repair requests accurately and efficiently Manage work in progress and follow up on outstanding jobs Respond to customer enquiries via phone, email, and online channels Raise repair jobs, ensuring correct diagnosis, prioritisation, and appointment booking Liaise with contractors, operatives, and internal teams to ensure timely completion of works Update internal systems and maintain...