IT Operations Coordinator
Birmingham (hybrid)
6 month initial term, high likelihood of extension
Up to £350 p/d (inside IR35)
Our client is seeking an IT Operations Coordinator to join a busy internal IT function.This role blends admin, control, and coordination responsibilities - ideal for someone with PMO, operations, or IT supplier management experience.
Key Responsibilities:
* Administer IT resource tracking and plan team utilisation
* Manage demand analysis, pipeline planning and skills visibility
* Support alignment of internal and external resource to project needs
* Own the IT risk register and run risk review meetings
* Support internal control processes across project, BAU and financial activities
* Maintain contract registers and track renewals or compliance risks
* Raise and manage purchase orders, invoices, credit notes and reconciliations
* Track and report on IT budget spend and variances
* Liaise with finance teams and suppliers to ensure timely payments and approvals
* Coordinate supplier performance reviews and escalate underperformance
* Support change control, SLAs, and service improvement initiatives
Requirements:
* Proven experience within a fast-paced IT environment
* Exposure with supplier and contract management, including performance tracking and compliance monitoring
* Skilled in resource or demand management, with the ability to manage capacity planning tools and processes
* Familiarity with IT governance practices and frameworks such as ITIL, PRINCE2, or Agile
* Comfortable maintaining risk registers and facilitating risk review meetings
* Strong Microsoft Excel skills and confident working with other business systems
* Experience with financial administration tasks such as raising purchase orders, processing invoices and managing credit notes
* Familiarity in procurement and finance systems such as SAP or Oracle
* Excellent communication and organisational skills
* Ability to manage workload effectively, escalate where appropriate and drive process improvements
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