We're working with a busy local authority to recruit an experienced Housing Triage Officer. This is a key frontline role, acting as the first point of contact for residents facing housing difficulties. You'll provide clear, accurate advice, assess needs quickly, and help customers access the most appropriate housing solutions and support in line with the Homelessness Reduction Act 2017. You'll be part of a proactive team committed to early intervention, delivering a high standard of customer service, and preventing homelessness wherever possible. The Role · Respond to new enquiries, carrying out initial triage assessments to determine housing needs and risk of homelessness. · Provide clear and practical advice on housing options, signposting customers to relevant services and schemes. · Manage referrals to internal teams and external partners, ensuring a smooth handover and consistent follow-up. · Maintain accurate and up-to-date case records, complying with data protection and service standards. · Adopt a trauma-informed, inclusive approach when supporting customers, particularly those in challenging or sensitive situations. · Work collaboratively with colleagues, landlords, and partner agencies to deliver joined-up solutions. Key Requirements · Previous experience in a customer-facing role, ideally within housing, homelessness, or related support services. &middo...