Overview
To provide first-line technical support and assist in the maintenance of the organization’s desktop computing environment. The post holder will be responsible for the installation, basic troubleshooting, and routine upkeep of hardware and software to ensure minimal disruption to end-users.
Responsibilities
* First-Line Support: Act as a point of contact for technical queries, resolving basic hardware and software incidents or escalating them to Band 3/4 engineers where necessary.
* Installation & Deployment: Assist in the unboxing, cabling, and physical setup of PCs, laptops, monitors, and peripheral devices (printers, scanners, keyboards).
* Hardware Maintenance: Perform routine maintenance tasks, such as cleaning equipment, replacing toners, and checking physical network connections (RJ-45).
* Software Updates: Assist in the deployment of standard software packages and basic operating system patches under supervision.
* Asset Management: Ensure the IT asset register is kept up to date by recording serial numbers, asset tags, and the location of equipment during moves or new installs.
* User Assistance: Provide basic "how-to" guidance to staff on using standard Microsoft Office applications, email, and logging into the network.
Qualifications
Education
High School Diploma / GCSEs or equivalent vocational IT qualification.
Basic familiarity with Windows 10/11 and Microsoft 365 apps.
Understanding of PC components and ability to identify peripheral cabling.
Physical Effort
Ability to lift and move IT equipment (approx. 15-20kg) daily.
Soft Skills
* Attention to Detail: Accuracy in updating tickets and asset records.
* Reliability: Following documented procedures and checklists strictly.
* Teamwork: Ability to work collaboratively within a Service Desk environment.
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