Customer Service Administrator
We are currently recruiting for a well-established, global organisation operating within the medical and laboratory technology sector. With a strong reputation for innovation, quality, and customer excellence, they are seeking a proactive and detail-oriented Customer Service Administrator to join their Newbury-based team on a 9-month temporary basis.
This is an excellent opportunity to join a collaborative, international environment where precision, reliability, and outstanding customer support are at the heart of everything they do.
The Role
As Customer Service Administrator, you will be responsible for managing customer interactions and providing essential administrative support across service, logistics, and sales functions. You will play a key role in ensuring a seamless customer journey, from order processing through to after-sales service support.
This role would suit someone who enjoys working cross-functionally, thrives in a structured environment, and communicates confidently with colleagues and customers across different cultures and regions.
Key Responsibilities
Respond to customer enquiries promptly and professionally
Process orders, invoices, and service-related documentation accurately
Manage service contracts and support credit control/collections processes
Provide clear communication regarding backorders, product updates, pricing changes, and delivery schedules
Coordinate service calls, order spare parts, and monitor inventory levels
Support internal teams with administrative tasks including asset management, supplier coordination, and marketing materials
Maintain and update internal procedures and documentation
Liaise effectively with internal and external stakeholders to ensure smooth operational deliveryAbout You
Previous experience within a customer service or administrative role
Strong written and verbal communication skills with a customer-focused approach
Confident working across multiple teams and managing varied responsibilities
Highly organised with excellent multitasking and prioritisation skills
Proficient in Microsoft Office and ERP systems (experience with Oracle Cloud is advantageous)
Detail-oriented with a high level of accuracy
Self-motivated with the ability to work independently
A collaborative team player with a positive, "can-do" attitude
Polish language skills would be beneficial but are not essential
Available to start at short noticeWorking Hours: Monday-Friday, 9:00am-17:00pm.
Pay Rate: £14.35p/h (Weekly paid)
This is a fantastic opportunity to join a respected organisation within a specialised and meaningful industry, supporting products that contribute to advancements in healthcare and diagnostics.
If you are looking for a varied, fast-paced administrative role within a supportive and professional environment, we would love to hear from you.
Brook Street NMR is acting as an Employment Business in relation to this vacancy