Salary: £26,000 - 27,000 per year Requirements: We are looking for someone with previous experience in a similar helpdesk or 1st line support role. We need proven experience supporting internal and external users with bespoke systems and portals. We require experience logging, escalating, and tracking IT issues using helpdesk ticketing systems. We are looking for someone who can investigate user problems methodically using structured questioning to identify root causes. We need knowledge of creating and maintaining user accounts, including access permissions and data accuracy. We require experience with basic IT setup tasks, such as connecting peripherals and troubleshooting simple hardware or connectivity issues. We are looking for someone who understands the importance of maintaining clean and accurate data across systems, including identifying and resolving duplicates. We need someone who understands the role of User Acceptance Testing and how helpdesk support contributes to isolating system-related problems. We require the ability to know when and how to escalate technical issues to the appropriate team or manager. We are looking for proficiency in Microsoft Office applications, including Outlook, Word, and Excel. We need comfort working with Windows operating systems. We require familiarity with web browsers such as Google Chrome or Mozilla Firefox. We are looking for someone who can communicate clearly and professionally, both verbally and in writing. We require strong prioritisation and time management skills in a high-volume support environment. Full training on our systems and software will be provided. Responsibilities: We will need you to log, update, and monitor helpdesk tickets accurately. You will prioritise incoming requests and manage your time effectively in a high-volume support environment. You will troubleshoot and resolve basic hardware, software, and system issues. You will provide clear instructions and guidance to non-technical users. You will set up and move IT equipment, including workstations, monitors, keyboards, and docking stations. You will carry out minor technical fixes such as checking cabling, Wi-Fi connections, and peripheral devices. You will communicate clearly and professionally with users, colleagues, and other departments. You will identify recurring issues and collate related tickets to support pattern recognition and escalation. You will collaborate with technical teams to support testing activities and help isolate bugs or system problems. You will support users by acting as a first line contact for helpdesk queries and issues. Technologies: Excel Hardware Support Web Windows More: We are a well-established, innovative, and progressive company looking to add a Helpdesk Analyst to our motivated team on a 12-month maternity cover contract. This is a Monday to Friday role, 9:00am to 5:30pm, with hybrid working available after the training period. We offer 23 days holiday plus Bank Holidays, quarterly staff awards, duvet and charity days, enhanced family leave, and health and wellbeing support including Medicash, gym discounts, Perkbox, and free onsite parking. We are an equal opportunities employer and welcome applicants from all backgrounds. last updated 21 week of 2026