We’re looking for people with customer service, IT and admin skills/experience to join the team. If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing. Join us to create safe homes in strong communities for one and all!
About the role
As a Customer Service Advisor your join our friendly and professional call-handing team, who are the hub for customer contact within the organisation.
It is an exciting and fast-paced role that requires a wide-range of knowledge. The team works closely with each other and with other teams across all areas of the business. As a Customer Service Advisor, you'll be the first point of contact for Cornwall Housing’s customers. You'll be dealing with a high-volume of contact through multi channels including telephone, email, letter, forms, social media and in-person.
About you
To be successful, you’ll be/have:
1. Experience within a customer focused role.
2. You will need to demonstrate a genuine passion for helping people, empathy and strong communication skills, on the telephone and by email.
3. Problem solving skills are required as you will be resolving queries and you will offer solutions to a wide variety of situations.
4. IT skills are essential.
To find out more about the role and requirements, please view the .
Our offer to you
Salary: £, Pro Rata
Working Hours: Two positions are available: x permanent role of hours per week, and x full time ( hours per week) month fixed-term contract. Please state your preference on your application.
Contract Type: x Permanent and x Month FTC to cover an internal secondment.
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL FR. This role requires you to typically work from the office at least / day/s per week.
5. A challenge like no other – Cornwall is unique and so are we!
6. A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, days annual leave plus bank hols (rising to days plus BHs after years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
7. A senior management team who will listen and support you, and encourage your ideas and creative thinking
8. Investment and support in your continuous learning and development
9. Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
10. And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic/Enhanced DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.