Do you thrive in a fast-paced environment where your decisions keep everything running smoothly?
Were recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you'll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team.
What will you be doing as a Service Scheduler?
1. Scheduling service engineers for maintenance visits and installations
2. Managing customer communications including queries, quotations, service updates and contracts
3. Coordinating export shipping for service work or product dispatch
4. Building strong relationships with customers to ensure smooth service delivery
5. Logging and tracking service requests to ensure timely resolution
6. Producing service and performance reports using Excel and internal systems
7. Supporting improvements to customer service processes and operational systems
We would LOVE to hear from you if you have the following skills and experience:
Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
8. Ability to think quickly and stay calm under pressure in a busy scheduling environment
9. Excellent organisational skills and the ability to multitask and prioritise effectively
10. Strong IT skills, particularly Excel and Outlook/Calendar scheduling
11. Confident communicator who can liaise effectively with engineers, customers, and internal teams
Desirable:
12. Experience using MRP Sage, or similar order processing or scheduling software
13. Background in service coordination, logistics, or customer service administration
What will you get in return for your work as a Service Scheduler?
14. £27,000 -£29,000 salary depending on experience
15. Monday to Friday working hours (9:00am 5:00pm)
16. 23 days holiday plus bank holidays
17. Pension scheme
18. Profit-related bonus
19. Opportunity for overtime
20. 12-day sickness policy
21. Long-term development opportunities with the potential to grow within the department
Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.