Join a dynamic and growing team at one of the world's busiest cargo hubs — London Heathrow. We're seeking a highly motivated Air Freight Coordinator with a passion for logistics and customer service
About the Role
As an Air Freight Coordinator, you'll be at the heart of our air cargo operations, ensuring timely and efficient handling of air freight shipments. You'll work closely with airlines, hauliers, customers, and internal teams to coordinate export and import processes, maintain compliance, and deliver top-class service.
Key Responsibilities:
Coordinate air freight export and import shipments from booking to delivery
Liaise with airlines, ground handling agents, and clients to ensure smooth operations
Prepare and process air waybills, customs declarations, and cargo documentation
Monitor shipments and provide status updates to clients
Ensure compliance with all relevant regulations, including IATA and HMRC guidelines
Maintain strong working relationships with key accounts and partners
Support with operational problem-solving and continuous process improvements
What We're Looking For
2+ years' experience in air freight operations (export and/or import)
Strong knowledge of air freight procedures and documentation
Familiarity with Cargowise or similar freight systems (advantageous)
Excellent organisational and communication skills
Ability to work under pressure in a fast-paced environment
Flexible, hands-on team player with a customer-focused attitude
Why Join Us?
Competitive salary package
Office environment based at Heathrow with parking available
Supportive, collaborative team culture
Ongoing training and professional development opportunities
Be part of a company that values your contribution and encourages growth
What We Offer:
* Competitive salary
* Opportunity for overtime during holiday coverage
* Employee Assistance Programme
* Supportive team environment
* Company social events
* Eye vouchers