Overview
A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards. Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality. The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress. By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.
Responsibilities
* Act as a dependable vehicle and engineering subject matter expert, supporting colleagues, customers, and contributing to knowledge-sharing across the function.
* Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
* Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
* Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
* Maintain accurate and up-to-date information across all claims systems and supplier platforms in line with internal processes.
* Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.
Qualifications
* Proven experience within the motor industry, with strong knowledge of bodywork and/or mechanical repair.
* ATA VDA accreditation (achieved or currently working towards) and AQP accreditation.
* Proficient in Audatex or GT Motive estimating systems, with hands-on experience essential.
* Strong IT capability, particularly with Microsoft Office applications.
* Exceptional attention to detail, strong analytical reasoning, and a commitment to consistently delivering high-quality, ethical work.
* Excellent interpersonal and communication skills, with prior telephone-based customer interaction desirable.
Benefits
Salary - Attractive salary based on experience (pay reviews also completed each year). Flexible Working - We champion a flexible and hybrid working approach. Competitive Bonus Scheme - All colleagues are eligible for our annual performance bonus. Mental and Financial Wellbeing programs and more are provided as part of Hastings Direct’s benefits offering. Details can be discussed with your recruiter.
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