Role overview
We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.
Responsibilities
* Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
* Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
* Act as the point of contact for colleagues in the manager’s absence.
* Provide excellent customer service, addressing inquiries and resolving complaints professionally.
* Help manage day-to-day operations, including opening and closing procedures.
* Support cash management tasks, such as processing transactions and reconciling tills.
* Participate in hiring, onboarding, and training new employees.
* Provide feedback and coaching to colleagues to improve performance.
* Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity
Role objectives and KPI’s
* Contribute to achieving or exceeding the stores monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store Audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
* Assist in keeping operational costs within the allocated budget
Skills and Experience
* Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
* Passionate about retail & hold a good understanding of the latest trends and our competitors
* Previous experience of coaching and developing individuals
* Strong communication skills
* Proven track record of achieving and exceeding sales targets and KPI’s
* Experience in analysing KPI’s data to making commercial decisions
* Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
* Promote JD Group values to internal and external stakeholders
Benefits
* Quarterly discretionary bonus schemes
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
* Access to digital health and well-being services through our benefits platform (TELUS Health)
* Health cash plans
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
* Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
* Company Sick Pay scheme
* Discounted Gym memberships at JD Gyms
* Life Assurance
* Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation
* Employer engagement forums to help influence positive change
* Incremental Holiday Allowance
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