Operations Administrator
Eco Providers Ltd
Dutton Manor Mill, Clitheroe Road, Dutton, Preston PR32YT
Eco Providers Ltd is a distinguished UK market leader specialising in energy- efficient home improvements. Over the past two years, our business has experienced significant growth, focusing on delivering excellence in Home Insulation, Heating Upgrades and Renewables. As we strategically expand our offerings to include Air Source Heating Pumps, we position ourselves at the forefront of realising the government's ambitious 'Net Zero' objectives.
Our comprehensive package, renowned for its market- leading features, is deployed Nationwide, contributing to the region's sustainable future. Within our professional working environment, we prioritise both business and staff development, recognising the integral role each plays in our continued success. To support our sustained growth, we are actively seeking to augment our team with individuals who share our commitment to excellence.
Job description
Working alongside the Operations Manager you will be supporting them in their day-to-day role of managing the install teams, which includes;
* Organising Installers' diaries, booking accommodation.
* Contacting customers to book work, arrange repair work and ensure all installs have gone to plan
* Administration of the company fleet vehicles - co-ordinating and arranging services, MOT's, tyre replacements and other repairs with local companies.
* Updating internal CRM systems
* Chasing compliance paperwork and photographic evidence, electrical certification etc. from installers
* Work closely with other departments to support the delivery of projects and company goals
* First point of contact for customer operational enquiries
* Managing customer operational complaints and escalating to management when necessary
* Other ad hoc duties where required
Requirements:
* 2 years experience in a similar role
* Fleet management experience
* Good general knowledge of IT systems including prior use of CRM systems
Benefits:
* Competitive Salary
* Pension scheme
* 23 Days Holiday plus bank holidays
* Birthday holiday after 12 months service
* Company incentive scheme and social events
For more information please email with your CV or call opt 4
Given the high volume of applications, we regret that individual responses may not be possible. If you haven't received a reply within 14 days, please consider your application unsuccessful. Thank you for your understanding and interest in our organisation.
OFE
Job Types: Full-time, Permanent
Pay: £26,000.00-£32,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Free fitness classes
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Experience:
* Operations Administration: 2 years (required)
Work Location: In person