Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Bt customer service advisor

Glasgow (Glasgow City)
PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie
Customer service advisor
Posted: 6h ago
Offer description

Join to apply for the BT Customer Service Advisor role at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie

5 days ago Be among the first 25 applicants

Join to apply for the BT Customer Service Advisor role at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie

Get AI-powered advice on this job and more exclusive features.

Location: Glasgow, G2 8LA

Pay Rates: £13.43 to £26.84 per hour, depending on working hours.

Hours: 37,5 per week

Shift Pattern Options

Shifts are based on 4 week Rota.

Option 1

Week 1 & 2 working between 06:00 and 17:00

Week 3 & 4 working between 12:00 and 23:00

Option 2

Week 1,2,3 and 4 working between 12:00 and 23:00

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 11th August 2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler You Will Demonstrate


* Successful Communication and Active Listening skills
* Critical thinking whilst working under pressure, to empathetically support others
* A caring nature to support individuals in their most critical time of need
* Emotional Intelligence and Heightened Self & Social Awareness
* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits

* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

* Online Typing Test & Interview - Showcase your experience, capabilities and career goals
* Client Audio Typing Test - Minimum 50 wpm with 98% accuracy
* Client Interview - Meet with hiring managers to discuss your fit for the role
* Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

LNKD1_UKTJ


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Temporary


Job function

* Job function

Customer Service
* Industries

Administrative and Support Services

Referrals increase your chances of interviewing at PS Praktijk Seksuologie / PS Praxis fuer Sexualtherapie by 2x

Get notified about new Customer Service Advisor jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 1 month ago


Customer Service Representative- Contact Centre

Glasgow, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 2 months ago

Glasgow, Scotland, United Kingdom 1 week ago

East Kilbride, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 6 days ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 23 hours ago


Customer Service Agent - Part-Time Glasgow Airport

Renfrewshire, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 2 months ago

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow City, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago


Customer Service Advisor (Zero Carbon Living)

Glasgow, Scotland, United Kingdom 2 months ago

Glasgow, Scotland, United Kingdom 22 hours ago

Glasgow, Scotland, United Kingdom 5 days ago

Glasgow, Scotland, United Kingdom 4 weeks ago

Motherwell, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 4 days ago

Kilmarnock, Scotland, United Kingdom 2 days ago

Greenock, Scotland, United Kingdom 4 weeks ago

Glasgow, Scotland, United Kingdom 1 day ago

Motherwell, Scotland, United Kingdom 1 week ago


Customer Service Advisor - Uncapped Commission

Glasgow, Scotland, United Kingdom 3 days ago


Customer Service Advisor - Uncapped Commission

Glasgow, Scotland, United Kingdom 3 days ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 hour ago


Customer Service Advisor - Uncapped Commission

Glasgow, Scotland, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer service advisor - uncapped commission
Renfrew
EE
Customer service advisor
Similar job
Customer service advisor - uncapped commission
Glasgow (Glasgow City)
EE
Customer service advisor
Similar job
Customer service advisor - uncapped commission
Renfrew
EE
Customer service advisor
See more jobs
Similar jobs
Service jobs in Glasgow (Glasgow City)
jobs Glasgow (Glasgow City)
jobs Glasgow City
jobs Scotland
Home > Jobs > Service jobs > Customer service advisor jobs > Customer service advisor jobs in Glasgow (Glasgow City) > BT Customer Service Advisor

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save