About the role
Only current employees may apply for this job.
Join Our Team as an ICT Application Support Officer!
We are looking to recruit an ICT Application Support Officer to join the corporate ICT team.
This role will challenge the successful applicant to help in the support and delivery of key systems that help enable the Council services across the Council to deliver the highest possible levels of service to the citizens of Ceredigion.
The role will require the applicant to work as part of a team to investigate software issues, upgrade systems and provide support to service areas across the Council.
The role will enable you the candidate to gain a wide knowledge of the Council and its functions and to use and enhance their skills to creatively and innovatively enable the organisation to deliver its goals.
Ceredigion County Council is a leading, innovative organisation that are supporting the citizens of Ceredigion. We are seeking a keen, enthusiastic individual to be a part of our team in developing and supporting our colleagues in providing high quality services to the public.
Why Join Us:
1. Join an innovative and forward-thinking company that values employee growth and development.
2. Collaborate with a talented and diverse team of professionals passionate about technology.
3. Enjoy a flexible and supportive work environment that promotes a healthy work-life balance.
Responsibilities:
4. Work closely with you colleagues in the Application Support Team as well as other teams within the ICT Section and colleagues in other services to develop and support change across the organisation.
5. Monitor reported issues and be involved in delivering and collaborating with ICT projects.
6. Be a great team player and collaborator, willing to share knowledge and discuss approaches but also be able to work independently.
7. Investigate and test options for the use of new software to introduce new, more efficient business processes.
Requirements:
8. Degree in Computer Science, Information Technology, or a related field.
In addition to the above, we require an individual with a degree of fluency in the Welsh language or be able to work towards achieving this. The successful applicant without the required Welsh language skill will be fully supported to reach the desired standard within two years of appointment.
In exchange for your skills and commitment, we will offer you a range of employee benefits including, competitive annual leave allowance and flexible working arrangements. Work will be carried out mostly on a remote basis, although it will be a requirement to attend meeting in the office as and when required.
More information about our wide-range of employee benefits can be found For Further information contact Peter G Evans: /
Online Interviews: TBC
Note: We reserve the right to extend the application closing date.
What we offer
Work-life balance
Lifestyle savings scheme
Generous employer pension scheme
Cycle to work scheme
Learning and development
Where you'll work
Customer Contact & ICT
Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:
9. Civil Registration: Birth, deaths and marriages.
10. Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
11. ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
12. Library Services
Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.