Summary
Act as the primary Senior Lead across all client relationships, business development and our commercial operations function. Overseeing management of the Lightsource bp large-scale maintained sites in the UK as well as all 3rd party client sites. Manage and deliver the contractual obligations as per contract and support the O&M Director to develop and implement Business practices and processes in the UK.
Responsibilities of the Role
General management requirements
1. Developing policies, processes, and procedures to ensure all relevant procedural and contract requirements are fulfilled
2. Working with internal stakeholders and departments to improve our overall business outputs and establish strong networks with Asset Management.
3. Lead on continuous improvement activities as determined by the business needs.
4. Establish and maintain a professional relationship with all key stakeholders /customers. Support on Business Development with the BDM and O&M Director, by providing client insights and reviewing proposals/tenders.
5. Lead on the team’s process improvement and service offering to our clients
6. Line Management responsibility for your direct team of portfolio specialists as well as the BDM and business operations
7. Required to travel to London office and other locations to support client meetings as and when required
Daily Client Management Operation and Business development
8. Manage day to day operations of the Client Management team providing guidance, encouraging teamwork, and facilitating related professional work processes in order to achieve high performance standards
9. Point of contact for escalation and high priority items
10. Lead on monthly/quarterly client meetings supporting the Portfolio Managers
11. Support and drive through the BDM pipeline of business opportunities for the O&M business to grow its third-party asset base, helping convert these to profitable contracts.
12. Oversee and develop further promotional and contractual materials which can be used to respond to tender requests for new service contracts.
13. Continually iterate our standard service contract, adapting to market demands and ensuring profitability for the business.
14. Fully converse with the business’ cost-to-serve as a key input to contract financial models which can be used to negotiate commercial terms which meet LSbp’s margin requirements for new contracts.
15. Represent LSbp professionally and effectively at external meetings and industry events across the UK, conveying our business and development acumen in a professional manner.
Performance and business wide operations
16. Performance review of the sites as well as analysis of potential optimisation projects/actions
17. Monthly review of operational and financial KPIs, identification of improvement opportunities
18. Responsible of managing the Portfolios dealing with and managing internal and external stakeholders including external clients
19. Take accountability of the O&M fleet management, from preparing business cases for capex investments, introduction of an EV fleets through to overseeing the fleet strategy on behalf of the business.
20. Management of the office operations in conjunction with the business support co-ordinator.
Contract management
21. Monitor and influence all maintenance and operations and maintenance activities for the Portfolios
22. Maintain and grow good relations with all contract parties. Manage and co-ordinate potential contract modifications
23. Provide governance and support on site punch list items closeout in a timely manner.
24. Support in the due diligence process of contract reviews, or new contract implementation, including review of financial and operational assumptions.
Continuous improvement
25. Leading continuous improvement activities across O&M UK driven through business need requirements. As well as this, working in conjunction with Asset Management on any Asset Services improvement activities.
26. Lead on developing policies, processes, and procedures to ensure all relevant procedural and contract requirements are fulfilled
27. Lead on the new EAMS implementation and interaction with IT team
28. Facilitate and drive “business” campaign rooms
Why you’ll make a great member of the team
Experience & Knowledge Required
29. Operational understanding of O&M business
30. Lean Six sigma
31. Knowledge of the solar industry would be an advantage
32. Experience of contractual requirements within an O&M function
Skills Required
33. Team Leadership: Proven line management experience, mentoring, and developing a team including portfolio specialists and business development managers.
34. Client Relationship Management: Strong ability to maintain and grow positive client relationships, act as senior lead/contact, and handle escalations or high-priority issues.
35. Stakeholder Management: Work collaboratively with internal teams — Asset Management, Business Development, and Operations — as well as external clients and contractors.
36. Strategic Planning: Ability to oversee and refine business practices, commercial offers, and client services aligned with market demands and business objectives.
37. Communication & Presentation: Excellent verbal and written communication skills to represent the company at client meetings, industry events, and internal forums.
Education Required
38. Lean Six Sigma Greenbelt advantageous
Why you’ll want to work for us
Our company is a place where you can be yourself and grow, a place where your ideas and opinions matter.
Be you: We pride ourselves on being an inclusive community, where every individual is valued and treated with respect.
Be responsible: Our culture is driven by our core values – from operating safely to ensuring our projects are responsible.
Be recognized: Alongside a competitive salary, we offer a variety of benefits including annual bonus, retention bank, health insurance, pension and other local benefits.
Be inspired: Beyond your day-to-day working life at Lightsource bp, there’s a variety of initiatives that will contribute to your own personal development. These include our charitable causes, supporting our solar honey project, or volunteering on our VIBES committee to name a few.
Our core values: Lightsource bp truly cares about creating a sustainable future through safe, responsible and meaningful low carbon energy projects. Our core values of Safety, Integrity, Respect, Sustainability and Drive are the guiding principles for everything we do.
For further information on our career opportunities and life at Lightsource bp, please visit