Office Administrator / Customer Service Administrator East Grinstead Full Time, Office Based - Permanent - 8.30am - 4.30pm £28,000 - £30,000 per annum + benefits including 20 days holiday + BH, Parking, Pension, Free Perks and team events! Are you an organised and enthusiastic individual looking to be a part of a dynamic Head Office team. Our client, based in East Grinstead, is seeking a motivated Office Administrator to support day-to-day operations. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we want to hear from you! What You'll Do: As an Office Administrator, your role will be crucial in ensuring smooth operations and outstanding customer experiences. Here are your primary responsibilities: Customer Orders: Take customer orders via phone, online, and email, ensuring accuracy and efficiency. Order Processing: Enter orders into our CRM system (training provided) and track them throughout the delivery process. Communication: Be the first point of contact for customer queries and complaints, answering all incoming calls professionally and courteously. Liaison with Drivers: Coordinate with our driving team to arrange the collection of rejected or returned goods. Administrative Support: Print required delivery invoices on time and assist with general office tasks as needed. Issue Resolution: Tackle delivery issues promptly and escalate any concerns to the relev...