Service Administrator
Location: Newark-on-Trent
Salary: £30,000 – £32,000 per annum, depending on experience + company benefits
Neos Engineering are partnered with a well-established machinery solutions provider, supplying high-quality equipment to the construction, plant, agricultural, recycling, and aggregates sectors. Due to continued growth, they are now seeking a highly organised and motivated Service Administrator to join their professional and customer-focused team in Newark-on-Trent.
The Role
This is a key position within the service department, responsible for delivering outstanding customer support and ensuring the smooth scheduling and administration of all service activities. The successful candidate will act as the first point of contact for aftersales queries and play a vital role in maintaining efficient internal operations.
Responsibilities include:
Handling aftersales queries via phone and email in a professional and timely manner
Scheduling engineers for breakdowns, servicing, pre-delivery inspections (PDIs), and stock inspections
Creating and maintaining service jobs in IBCOS GOLD, ensuring accuracy of customer and machine information
Processing jobs promptly, including time approvals and invoicing
Submitting and managing warranty claims via the SANY portal
Preparing and following up on service quotations with customers
Coordinating with the parts department on stock availability, ETA, and allocation
Keeping Work In Progress (WIP) records updated with clear job statuses
Managing build sheets and tagging of stock, sold, and demonstration machinery
Filing service documents such as job cards, PDI reports, and compliance paperwork
Supporting the wider service department with general clerical and administrative tasks
Carrying out other relevant duties in line with the role
The Candidate
To succeed in this role, you’ll need to be proactive, detail-oriented, and confident in dealing with both customers and internal teams.
Essential:
Minimum of 1 year’s experience in customer service and/or service administration
Strong organisational skills with excellent attention to detail
Confident communicator with a customer-first mindset
Proficient with Microsoft Office (Excel, Word, Outlook)
Ability to manage multiple tasks in a fast-paced environment
Full UK driving licence
Desirable:
Experience using IBCOS GOLD, CheckProof, or similar systems
Previous experience in a technical, engineering, or machinery-related environment
Familiarity with service workflows in the construction or agricultural machinery sectors
Own transport
The Benefits
Salary of £30,000 – £32,000 per annum
22 days holiday + bank holidays
Company pension scheme
Full training programme provided
Monday to Friday working hours
(08:00 – 17:00, 40 hours/week)
Free on-site parking
Supportive and collaborative work environment
Please apply with a CV and feel free to include a cover letter outlining why you're perfect for the role.
We kindly ask for those requiring sponsorship to not apply as the client is unable to offer sponsorship and any applications here will be automatically rejected.
Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive, we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities