Closing Date: Sept 8th
Benefits Include
On Target Bonus - 50%
BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
2 weeks carer’s leave
From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
Life Assurance (4 x life cover pay)
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
Discounted EE TV including TNT Sport and the NOW Entertainment membership.
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Volunteering days so you can give back to your local community.
Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
24/7 private virtual GP appointments for UK colleagues
Location
Glasgow - Tuesday, Wednesday, Thursday
Why this job matters
As an Account Management Professional you are responsible for providing in-life customer support, cross-sell and upsell opportunities for Mid-Market customers. You'll be managing customer relationships from a desk-based environment, working across a range of customers with revenue targets of several million pounds.
Customer satisfaction is also a significant factor for your nominated clients, whether working with them singly from the desk, or as part of an overall account team. You will build trusted relationships with your customers, acting as their main point of contact and, supported by internal teams and stakeholders, ensuring customers receive exceptional service and delivery.
What you’ll be doing
• Responsible for delivering against revenue targets
• Outbound sales prospecting and opportunities, regular and consistent calling of customers and promotion of BT products and services.
• Accurately forecast business KPI’s to management teams
• Proactively manage churn risk for core BT products
• Identify opportunities to sell to new customers and work closely with specialist teams to deliver opportunities for core BT product lines
• Closing own contracts, as well as engaging with others/specialists to deliver customer requirements as necessary e.g. Field Account Management team, Contract Management team for managed accounts.
• Acts as the desk-based point of contact for the customer/partner developing long term customer relationships.
Experience Required
• Experience in account management and can demonstrate track record of meeting or exceeding targets in a target-driven environment
• Managing a portfolio of customers: conducting account reviews, identifying white space, and generating qualified opportunities
• Consultative selling skills as well as ability to create appointments and hand over effectively to field teams
• Able to build relationships with internal and external stakeholders, and confident engaging customers face to face, by phone and virtually
• Organised, able to prioritise competing tasks and handle both revenue generating and non revenue administrative work
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.
We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.