Job Description
Retail Area Manager (Fixed-Term Contract)
Location: West Dorset
Full-time (37.5 hours) or Part-time (30 hours)
£30,000 per annum (pro rata for part-time)
2-year fixed term contract (potential to extend)
Are you an experienced retail leader looking for your next challenge in a rewarding and purpose-driven environment? We are seeking a Retail Area Manager to lead and develop a growing network of charity shops, driving income and innovation across our retail operations.
About the Role
This is a new and hands-on leadership opportunity to shape and deliver our retail strategy, with a focus on income generation, operational excellence, and future expansion. You’ll be responsible for overseeing shop operations, managing staff, and identifying opportunities for growth – including new shop locations and online income streams.
Key Responsibilities
* Lead and deliver the retail strategy across existing and future retail sites
* Manage budgets, performance, and operations for a network of charity shops
* Line manage and support shop managers and volunteers, including recruitment and training
* Drive income through strong commercial performance, visual merchandising and cost control
* Identify new shop locations and develop business cases for expansion
* Ensure compliance with health & safety and organisational policies
* Explore additional revenue streams including e-commerce and social media engagement
* Represent the organisation in meetings and local events as required
Finance & Performance
* Set shop targets and monitor performance
* Analyse sales trends and implement data-driven improvements
* Coordinate with internal teams on payroll, utilities, and financial reporting
People Management
* Lead and develop shop teams, ensuring strong communication and engagement
* Maintain staffing levels and oversee rota planning
* Implement fair and consistent recruitment, appraisal and disciplinary processes
* Foster a positive team culture across all site
Business Development
* Identify and assess new locations for potential retail outlets
* Oversee the planning, costing, and launch of new shops
* Expand retail beyond traditional outlets, including digital sales platforms
What We’re Looking For
Essential:
* Minimum 2 years of senior retail management experience
* Proven track record in driving commercial results
* Strong leadership, people development and communication skills
* Budget management and analytical capabilities
* Knowledge of retail operations and customer service excellence
* Proficiency in MS Office (Word, Excel, Outlook)
Desirable:
* Experience in charity retail and volunteer management
* Knowledge of health & safety compliance and HR practices
* Understanding of Gift Aid and fundraising initiatives
* Visual merchandising expertise
* Experience in opening and fitting out new shop premises
Additional Requirements
* Full UK driving licence and access to a car
* Willingness to travel across the region
* Flexible, proactive and adaptable attitude
* Passion for community engagement and charitable work
Why Join Us?
This is a fantastic opportunity to take the lead in a vital retail function, with the scope to influence long-term growth and help support a meaningful cause. You’ll join a supportive team that values innovation, collaboration and impact.
To Apply
If you're a driven and commercially minded retail professional looking to make a difference, we’d love to hear from you.