About the role
As a Carrier Delivery Coordinator, you'll play a key role in delivering brilliant service to our business customers by managing orders after sale through to successful installation. Acting as the central point of coordination, you'll ensure smooth delivery of connectivity solutions, keeping customers informed and confident every step of the way. In this role, you'll collaborate with a wide range of teams, suppliers and internal stakeholders to drive delivery performance against agreed SLAs. You'll take ownership of resolving challenges, managing risks and escalations, and continuously improving the customer experience while supporting wider provisioning activity across the team.
Required Qualifications
* Experience managing customer orders or service delivery within a B2B environment
* Understanding of provisioning processes and service delivery against SLAs
* Proven ability to manage and resolve complex customer issues and escalations
* Excellent communication skills with the ability to engage internal and external stakeholders
* Ability to coordinate multiple workstreams and manage competing priorities
Preferred Skills
* Experience working with process driven software and MS Outlook based communication.
* Strong negotiation and influencing skills
* Ability to identify and drive process improvements
* Experience coaching or supporting colleagues on complex delivery tasks
* Customer-focused mindset with a passion for delivering excellent service
Benefits
* Bupa healthcare, wellbeing support, life cover and a pension
* Generous holiday plus birthday off
* Optional electric vehicle lease and Cycle2Work schemes
* Dental insurance, neurodiversity assessments and discount on broadband, TV and mobile
* Access to the Virgin Family platform and the O Priority app, with exclusive rewards, experiences and chances to attend events at The O and beyond.
Equal Opportunity
Virgin Media O is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
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