The Service Manager will provide operational leadership across specialist rehabilitation services at the West Midlands Rehabilitation Centre. Working closely with Clinical Service Managers and the Group Manager, you will ensure the delivery of safe, high-quality, patient-centred care in line with agreed targets and standards. You will be the main operational contact for the Centre, responsible for all administrative functions and day-to-day management of services. Key responsibilities include managing budgets and resources, rota coordination, workforce planning, waiting list management, demand and capacity modelling, and ensuring effective utilisation of clinics and appointments.
The role involves driving service transformation and improvement, developing business and operational plans, and ensuring services remain responsive to local and national priorities. You will monitor and report on performance using KPIs, data, and feedback, ensuring robust governance, risk management, and compliance are in place. A key aspect of the role will be building strong, collaborative relationships with divisional colleagues, clinical teams, corporate functions, commissioners, and external stakeholders. You will also provide inclusive and compassionate leadership, supporting staff development, engagement, and wellbeing.
This is a varied role that requires managing multiple workstreams simultaneously, balancing operational demands with strategic priorities, and ensuring WMRC services deliver the best possible outcomes for patients. Please see the JD and Person Specification for further details