Team Leader
Rotherham – Adwick Park, Wath upon Dearne (on‑site)
Responsibilities
* Provide daily supervision to a group of customer engagement advisors.
* Oversee daily operations of the customer service team, ensuring team members fulfil their roles effectively.
* Deliver regular performance‑coaching sessions, team meetings, and engagement activities.
* Utilise team strengths and mentor staff to achieve Key Performance Indicators (KPIs).
* Ensure compliance with Concentrix internal policies and procedures.
* Provide subject‑matter expertise on escalated customer calls when needed.
* Champion better brand experiences for customers and clients.
Qualifications
* Previous experience as a Team Leader or in a supervisory role is advantageous.
* ATB certified (internal applications only).
* Strong written and verbal communication skills.
* Ability to work well under pressure.
* Confident in mentoring, coaching, and developing team members.
* Highly motivated and strives to achieve performance expectations.
* Willingness to work a flexible schedule, including weekends.
Benefits
* Full‑time indefinite contracts.
* Competitive salary and performance bonus.
* Full paid training on the company and the project.
* Career development programmes and specialised courses.
Location
GBR Rotherham – Adwick Park, Wath upon Dearne
Language Requirement
English
Equal Opportunity Statement
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
#J-18808-Ljbffr