Hours of work will be Monday to Friday 8:00am – 5:30pm
This position will be based at our facility in Biggleswade on the new Stratton Business Park.
Responsibilities will include:
1. Inbound and outbound calls to customers and our Internal Branches.
2. Processing customer’s website placed orders
3. Processing internal Branch placed orders
4. Conversing with customers via on-line chat and e-mail
5. Tracking orders and liaising with all our courier networks
6. Assisting customers when using our website, placing orders etc.
7. General office / customer service duties
Skills, Knowledge, Qualification and Experience
1. Computer literate
2. Previous experience in an office-based Customer Services environment is essential.
3. Previous customer telephone & email experience would be preferred.
4. Strong work ethic and initiative
5. Enjoy working with people and be able to work as part of a team.
Full training will be provided internally on our own in-house computer systems