Job Role: Field Service Engineer Location: Inverness Work Pattern: Monday to Friday, 37.5hrs (8:30am-5:00pm) Salary: £29,500 plus bonus and company car. With specialist manufacturer knowledge you will be comfortable fault-finding on a variety of machines, you’ll have experience of connecting to customer networks and troubleshooting to minimise downtime. The role Diagnostic and Repair: * Diagnose and troubleshoot faults in MFDs. * Perform repairs on mechanical and electronic components of MFDs in accordance with the Mandatory Call Procedure. * Replace defective parts with new or refurbished ones. * Conduct thorough testing to ensure proper functioning post-repair. * Update firmware and software as required, so IT knowledge will be an advantage. Quality Control: * Perform final quality checks on refurbished MFDs. * Communicate with customers to provide an effective post call summary of faults, necessary repairs/parts along with clear timescales. * Ensure all replacement parts meet company standards and customer expectations. * Maintain accurate repair records of repairs. Inventory Management: * Manage and maintain inventory of spare parts, car stock and tools. * Order new parts as needed to maintain stock levels. * Track usage and report any discrepancies. Documentation and Reporting: * Document all work performed on each MFD. * Provide detailed reports on completed refurbishments and repa...