Posted: 18h ago
The role
Role Overview
Maintaining and updating all Council Tax and National Non Domestic Rates (NNDR) accounts including amendments to liability; methods of payment; applications for discounts, relief’s, exemptions and disregards; setting up and maintaining computer records; keeping the customer informed.
Key Responsibilities
1. Maintaining and updating all Benefits cases including amendments to claim; suspending and withdrawing claims; new applications; setting up and maintaining computer records; keeping the customer informed.
2. Maintain and update all accounts in relation to recovery of Housing Benefit Overpayments.
3. Negotiate with Housing Benefit Sundry Debtors to maximise recovery rates and ensure arrangements are adhered to.
4. Take appropriate action to ensure all issues connected with customer accounts and claims are resolved.
5. Where appropriate maintaining and updating all Free School Meal cases including new applications; setting up and maintaining system records; keeping the customer informed.
6. Resolving to conclusion telephone, face-to-face and written enquiries, from members of the public, external agencies and council employees.
Referral Reward
OnRecruit is offering £250 for every successful candidate referral.
If you know someone suitable for this role, refer them and receive a reward for each successful placement.
How to Apply
If you are interested in this opportunity, please apply below and we will be in touch
