We have a fantastic opening to join our Westerham based client, who are looking to hire an experienced Sales & Service Coordinator to support the busy sales team. Salary: £25,000 Location: Westerham, Kent Hours: Monday to Friday, 8am – 4pm/9am – 5pm (rota basis) Benefits: Company pension, on-site parking, 20 days bank holidays If you are enthusiastic about customer service, providing client solutions, supporting sales generation and working as part of a team, this could be the perfect role for you. This is a dual-function role that involves front-line customer interaction, technician scheduling, and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Service Coordination: * Act as the first point of contact for incoming service calls and customer queries, providing professional and helpful responses. * Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. * Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. * Communicate job details to technicians and ensure they are equipped with the correct information and resources. * Monitor technician job progress and update customers where necessary on service status or delays. * Record and maintain accurate service records, appointments, and call logs in the company’s CRM/system. Sales Support: * Prepare service quotations based on customer requirements, pricing guidelines, and technician input. * Send quotes to customers in a timely and professional manner. * Track and follow up on outstanding quotations, engaging with customers to progress enquiries and convert opportunities into sales. * Maintain a quotation log and report regularly on open opportunities and conversion rates. * Liaise with the sales and operational teams to ensure a seamless customer journey from enquiry to service delivery. Key Requirements * Previous experience in a service coordination, scheduling, or administrative support role (ideally in a field service or trades-based environment). * Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload. * Confident and professional telephone manner with excellent customer service skills. * Good communication skills, both written and verbal. * High attention to detail and accuracy when preparing documentation and quotations. * Proficient in Microsoft Office applications (particularly Outlook, Word, and Excel). * Experience using a CRM or service management software (preferred but not essential). * Team-oriented with a positive, can-do attitude. For your information: *Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search