Overview
A UK based company is looking to hire a Compliance Manager. The Compliance Manager leads and manages our compliance framework across all areas of the business. This role is critical in ensuring our competitions, marketing activity, payment processes and customer interactions fully comply with UK laws, regulations and industry best practice. You will act as the subject-matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams to ensure compliance is embedded into everything we do.
Responsibilities
* Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and data protection (UK GDPR).
* Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements.
* Review and maintain all competition Ts&Cs to ensure compliance and fairness.
* Monitor regulatory developments and advise the business on changes impacting operations.
* Develop, implement and maintain compliance policies, procedures and internal controls.
* Conduct compliance risk assessments and audits, identifying gaps and recommending improvements.
* Establish, implement and maintain the QMS in line with ISO 9001.
* Maintain accurate compliance records and documentation.
* Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance.
* Work closely with marketing teams to ensure transparent, fair and compliant customer communications.
* Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required.
* Ensure robust processes for age verification, AML (where applicable) and responsible participation.
* Accountable for implementation and ongoing management of GDPR compliance across the business, including identifying, investigating and responding to data breaches and Data Subject Access Requests.
* Act as internal Data Protection Officer.
* Provide compliance training and guidance across the business, acting as subject-matter expert.
* Act as the primary point of contact for compliance queries and escalation.
* Develop and maintain rules for access to restricted or sensitive data.
* Support due diligence and compliance oversight of payment providers, software partners and suppliers.
* Assist with audits or information requests from regulators, payment providers or external advisors.
Experience Required
* Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business.
* Experience working with or advising online competition, prize draw, gaming or gambling businesses.
* Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance.
* Compliance qualification (e.g., ICA, CII or similar) or legal background.
* Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling.
* Excellent understanding of consumer protection, advertising standards and UK GDPR.
Work Arrangement
This is a hybrid working arrangement, three days per week in the office.
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