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JOB DUTIES & RESPONSIBILITIES:
1. Conducts audits using client data to identify errors and recover revenue
2. Finds, supports, and documents audit and claims operations
3. Produces claims
4. Updates claims management system
5. Bills claims to client
6. Reviews contracts, agreements, paperwork and electronic documents
7. Inspects and evaluates client financial information
8. Provides vendors with claim back-up information
9. Packages claims for vendor and/or client
10. Conducts buyer, contract and document pulls as required
11. Provides support for audit team.
12. Actively contacts vendors as part of the claim production process
13. Independently produces written correspondences to vendor inquiries.
14. Analyses and assesses problems regarding client’s claims procedure and business operations based on appropriate audit concepts.
15. Produces number and dollar volume of claims goals as defined by team leader and/or management.
16. Adheres to the overall timing and deadline of an audit cycle.
REQUIRED WORK EXPERIENCE:
· Minimum of 2 years of professional business experience.
· Professional audit experience is preferred.
FUNCTIONAL COMPETENCIES:
Domain/Industry Knowledge & Focus
17. Demonstrated ability to review multiple project types or vendor complexity levels with limited support or claim review before sent to vendors or clients
Data Analysis
18. Demonstrates proficiency in all tools used and is a resource for less experienced staff
Problem identification & Resolution
19. Creatively develops new ideas and solutions through acquired audit knowledge
20. Identifies solutions to complex problems, seeking support as needed
Claim Production & Quality
21. Regularly achieves production levels of claim value or counts in the top 75% of team members producing claims
22. Performs entry-level audit tasks with little supervision
23. Identifies ways to improve audit process and procedures related to own tasks
24. Finds ways to perform tasks more efficiently
25. Demonstrates ability to serve as knowledge resource on some claim concepts to lower-level staff and India teams
Client & Supplier Management
26. Continues to show strong skills in organizing and retaining information received and is able to identify how answers to limited questions may relate to broader concepts
27. Handles correspondence across multiple concepts, accurately interpreting the main issue in vendor/client correspondence and addressing it professionally, in a clear, thorough and concise manner
BEHAVIORAL COMPETENCIES:
THINKING
Maintains a Client Focus
28. Delivers on commitments to clients
29. Understands clients stated needs and requirements
30. Communicates with vendors in professional and timely manner
31. Meets clients’ needs
32. Maintains positive relationships with clients and vendors
RELATING
Communicates with Impact
33. Communicates in clear and concise manner
34. Values and listens to others
35. Adapts communication to different audiences
36. Shares information in a timely manner
SELF-MANAGING
Displays Emotional Intelligence
37. Remains calm and composed with day-to-day challenges
38. Maintains focus when under pressure
39. Recovers from setbacks typical to role
40. Adapts to changes and shifting requirements, and maintains openness to new approaches
41. Aware of own emotions and reactions
42. Builds positive and trusting relationships with colleagues
43. Sees the positive in people, situations and events
Organizes & Prioritizes
44. Organizes info to complete daily work
45. Plans and performs work in systematic way
46. Seeks guidance with competing demands & priorities
47. Manages tasks effectively to deliver work on time
48. Shifts priorities as directed by others
Takes Initiative
49. Takes responsibility for own performance – work done on time and to quality
50. Performs routine tasks without being prompted
51. Anticipates problems might encounter in daily tasks
52. Accepts responsibility for and corrects mistakes
53. Seeks out additional work; offers to help others
ACHIEVING
Drives for Results
54. Tenacious in overcoming routine challenges, seeks support
55. Completes tasks in timely manner
56. Strives to meet goals and objectives
57. Maintains energy and focus
58. Maintains self-motivation and determination to meet deadlines and expected outcomes
WORKING CONDITIONS:
59. Benefits include Medical and Dental Schemes, Pension Scheme, Life Cover, Income Protection, 25 days holiday plus Bank Holidays, On-Line Learning Portal, Employee Assistance Programme, Subsidised Gym Membership, Eye Care, Cycle to Work Scheme, Enhanced Maternity and Paternity Pay