Job Description
Account HandlerLocation: Unity Insurance, Lancing, West Sussex, BN15 8UWSalary: £26,199 per year, Band C, Level 3Hours: Full-time, 35 hours per weekContract: Permanent
About the Role:
At Unity Insurance, part of the Scouts movement, we’re proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most.
We’re a small, supportive team with a big heart, and we’re looking for an experienced Account Handler to join us. If you’re passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we’d love to hear from you.
This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose.
What you’ll do as an Account Handler:
* Be the first point of contact for our clients
* Provide quotes, advice, and ongoing support
* Manage renewals, policy updates, and claims
* Recommend additional products to help clients stay protected
* Ensure all administration is accurate and completed on time
* Deliver excellent customer service and help us grow our client base
What we’re looking for as an Account Handler:
* Experience in insurance and customer service
* Understanding of youth organisations or small charities
* Good knowledge of insurance principles and FCA guidelines
* Confident using computers and insurance systems
* Working towards or holding insurance qualifications
* A genuine passion for helping others
Why join us?
* At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team.
* We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter
Benefits
We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.
* 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
* Flexible working hours and hybrid options
* Work in a way that suits you, your role, and your department
* Double-matched pension up to 10% of gross salary
* Family-friendly employer with generous family leave
* Learning and development opportunities via our internal learning hub
For a full list of our benefits click .
Closing date for applications: 23:59pm Sunday 31st May 2026
Interviews will be held on Monday 8th June 2026 in Lancing.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.