Job Description
We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.
What you’ll be doing:
* Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness process
* Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations
* Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity
* Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end users
Main Skills/ Requirements:
1. Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellence
2. Skilled in stakeholder collaboration, with the ability to assess service needs and navigate risk...