Overview
We are seeking a skilled Biomedical Engineer to join our team to lead our Service & Repair Centre. The ideal candidate will oversee daily operations, drive service excellence, manage a technical staff, and ensure the efficient and high-quality maintenance and repair of veterinary and biomedical equipment.
Key Responsibilities:
Team Management:
Leading, motivating, and developing a team of service technicians.
Service Delivery:
Ensuring timely and accurate completion of service requests, work orders, and documentation.
Customer Satisfaction:
Maintaining positive customer relationships, resolving complaints, and implementing strategies to enhance the overall customer experience.
Operational Efficiency:
Identifying areas for improvement and implementing process enhancements to optimize service delivery.
Health & Safety:
Ensuring compliance with all relevant health and safety regulations and maintaining a safe working environment.
Quality Assurance:
Establishing and maintaining high-quality service standards and procedures, conducting regular audits, and ensuring adherence to quality benchmarks.
Training & Development:
Providing ongoing training and development opportunities for the service team to enhance their skills and knowledge.
Inventory Management:
Overseeing the management of parts and supplies, ensuring availability and efficient inventory control.
Relationship Management:
Collaborating with other departments, vendors, and stakeholders to streamline service delivery and achieve business objectives.
Skills and Qualifications:
* Strong leadership and management skills.
* Excellent communication and interpersonal skills.
* Proven experience in service management or a related field.
* Technical expertise in electrical equipment repair.
* Ability to analyse data, identify trends, and implement solutions.
* Strong problem-solving and decision-making skills.
* Knowledge of health and safety regulations and best practices.
* Customer-focused with a commitment to service excellence.
* Ability to work under pressure and meet deadlines.
Job Type: Full-time
Pay: £24,420.00-£45,000.00 per year
Benefits:
* Employee discount
* Free parking
* On-site parking
* Profit sharing
Work Location: In person