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Hardware Technical Solutions Manager, Stockton-on-Tees
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Client:
Fujifilm Corporation
Location:
Stockton-on-Tees, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
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Job Reference:
0838fd73f2a9
Job Views:
2
Posted:
14.05.2025
Expiry Date:
28.06.2025
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Job Description:
Overview
We are seeking to hire a Hardware Technical Solutions Manager (internally known as Technical Solutions Manager) for toner-based production equipment and accessories. This position will be responsible for the development of new service solutions, technician training programs, qualification of equipment and/or consumable products before release and overall support of products after they are released. Provides technical support and expertise on assigned product portfolio of toner-based equipment and serves as primary contact for all field escalations.
The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.
External US
Responsibilities
* Perform technical assessment, product testing and validation of new and current products
* Conduct training classes, including onsite training, as needed
* Provide Customer Support Technicians with product technical updates and service process updates
* Act as main backup for FTS phone support personnel.
* Manage product line improvement for service revenue based on performance
* Serve as point of contact for escalated product performance issues
* Manage customer escalations for product to successful resolution
* Act as point person on all product quality issues including root cause analysis as well as R&D changes necessary for overall product success for accounts.
* Liaison directly with product manufacturers (including overseas)
* Provide 2nd line support to internal support technicians
* Produce samples when requested
* Assist with customer installations as needed
* Perform related duties as assigned by manager
* Host routine conference calls with Customer Support technicians on topics related to their product
Required Skills/Education
* High school diploma or GED equivalent with work experience in either electromechanical service or Graphics Arts technology
* Experience in specialized product area
* 10+ years’ experience servicing equipment or applications for toner-based production equipment
* Knowledge of current Graphic Arts technology and trends in industry
* Technical support and/or field service technician background
* Ability to communicate with employees, vendors and clients in an efficient and professional manner
* Ability to work independently; is self-sufficient and self-motivating.
* Demonstrates the ability to identify a problem, find the root cause and present appropriate solution
* Tenacity and resilience with strong “follow up skills”
* Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
* Working knowledge of Microsoft applications and CRM/ERP.
* Ability to travel
Other relevant information:
The nature of the role changes over the product life cycle with periods of high travel exceeding 50%. A high level of adaptability and flexibility in travel schedules is essential in the role. This is a remote position but candidate needs to live within a US major city within one hour of International Airport.
EEO/AGENCY NOTES
Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.
*#LI-REMOTE
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Overview
We are seeking to hire a Hardware Technical Solutions Manager (internally known as Technical Solutions Manager) for toner-based production equipment and accessories. This position will be responsible for the development of new service solutions, technician training programs, qualification of equipment and/or consumable products before release and overall support of products after they are released. Provides technical support and expertise on assigned product portfolio of toner-based equipment and serves as primary contact for all field escalations.
The Graphic Communications Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation.
External US
Responsibilities
1. Perform technical assessment, product testing and validation of new and current products
2. Conduct training classes, including onsite training, as needed
3. Provide Customer Support Technicians with product technical updates and service process updates
4. Act as main backup for FTS phone support personnel.
5. Manage product line improvement for service revenue based on performance
6. Serve as point of contact for escalated product performance issues
7. Manage customer escalations for product to successful resolution
8. Act as point person on all product quality issues including root cause analysis as well as R&D changes necessary for overall product success for accounts.
9. Liaison directly with product manufacturers (including overseas)
10. Provide 2nd line support to internal support technicians
11. Produce samples when requested
12. Assist with customer installations as needed
13. Perform related duties as assigned by manager
14. Host routine conference calls with Customer Support technicians on topics related to their product
Required Skills/Education
15. High school diploma or GED equivalent with work experience in either electromechanical service or Graphics Arts technology
16. Experience in specialized product area
17. 10+ years’ experience servicing equipment or applications for toner-based production equipment
18. Knowledge of current Graphic Arts technology and trends in industry
19. Technical support and/or field service technician background
20. Outstanding customer service
21. Ability to communicate with employees, vendors and clients in an efficient and professional manner
22. Ability to work independently; is self-sufficient and self-motivating.
23. Demonstrates the ability to identify a problem, find the root cause and present appropriate solution
24. Tenacity and resilience with strong “follow up skills”
25. Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
26. Working knowledge of Microsoft applications and CRM/ERP.
27. Ability to travel
Other relevant information:
The nature of the role changes over the product life cycle with periods of high travel exceeding 50%. A high level of adaptability and flexibility in travel schedules is essential in the role. This is a remote position but candidate needs to live within a US major city within one hour of International Airport.
EEO/AGENCY NOTES
Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.
To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.
*#LI-REMOTE
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